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Refund Policy

Right of withdrawal

If you are not satisfied with your order, no problem!

You can exercise the right of withdrawal within 14 days of receipt of the shipment (the days will begin to be calculated on the basis of proof of delivery), subject to communication within 7 days of receipt of the goods.

The products must be returned intact and with the specific guarantee seal applied on each garment.


Make a return

Fill out the return request by entering the detail of your order and wait for the authorization email.

Once you have received the return authorization email, send the products to:

Malo Spa

Via Gattinella 6

50013 Campi Bisenzio FI



The return shipping costs are charged to the customer, as well as the choice of the carrier. The responsibility for the delivery of the shipment lies with the customer.