You will find all the instructions to care for your garments on the Yarn & Care page in the Malo World section of our website.
Malo Forever is the repair and maintenance service for garments performed at our headquarters. The artisanal washing performed with all the care of our specialists, the hand repairs of the garments will be able to restore long life to the garments we love most. To activate the service, simply go to the nearest Malo Boutique, or send the items in Malo to Florence by filling out the form on https://malocashmere.com/pages/malo- forever
Re-Cashmere is a yarn that comes from an ancient technique of Tuscan ragmen who used to recover discarded garments to give them a new use.
Thus in Malo pre-consumer yarns left over from processing are recovered to be treated and spun again to give life to new garments and accessories. Each color is unique and unrepeatable.
For Malo, the concept of well-being concerns being as well as appearing. A Life style that combines man and the environment. Find out more on the page dedicated to them: https://malocashmere.com/pages/i-progetti-del-cuore
Payment by credit card, PayPal, American Express, Shop Pay, Apple Pay, Google Pay, Visa, MasterCard, Klarna.
You will receive every order inside a box personalized with the Malo logo, also perfect as a gift box! Upon check-out, you will also have the opportunity to request a personalized ticket written by our Sales Assistants.
To make a return, the product must be in the same condition in which it was sent and provided with tags. Send an email to email@example.com indicating the nr. order, article code, and reason for return. This will help us to be able to serve you better. Within 7 days you will receive confirmation of acceptance of the return and we will activate the refund procedure in addition to the processing of any new shipment.
No return is charged to the customer except for replacement goods.
You can return or change your item within 14 days of receipt and change size or color.
Malo Customer Service is always active at the following times:
from Monday to Friday from 9am to 6pm:
By writing an email to firstname.lastname@example.org
By calling +39 342 1281714 (also on Whatsapp)
Writing a message in the e-Boutique chat.
Returns are valid only for products purchased on our website. We cannot accept returns/exchanges of products purchased on other websites, in other points of sale or shipped from countries to which we do not ship.
In the email confirmation shipment will be present the tracking link with which you can follow your shipment in real-time.
Shipping is always free for orders from 150€. Delivery usually takes 2-4 working days.